Shipping policy

I. Statement of Information
Declarant: YCZCJ Official Flagship Store
Purpose of Statement: To clarify the shipping methods, delivery scope, and related responsibilities for cross-border orders of this brand, ensuring compliance with cross-border transactions and protecting customer rights.
Applicable Products: All products of YCZCJ Official Flagship Store

II. Shipping Methods and Delivery Scope
Orders from the United States & Canada:  Orders are fulfilled directly from Amazon's overseas warehouses. Goods are pre-stocked in compliant local overseas warehouses. After order confirmation, shipments are processed according to the platform's standard procedures, ensuring delivery efficiency and service stability.
Orders from Other Countries/Regions: Including the UK, Germany, Japan, Australia, and other countries/regions not mentioned above, all orders are shipped via sea freight, strictly adhering to the import customs regulations and sea transportation standards of the destination country.

III. Core Shipping Terms
Accurate Declaration of Shipping Information: All cross-border shipments are declared with the actual product name, quantity, value, and origin, including complete HS codes and product descriptions, ensuring smooth customs clearance and preventing delays or penalties due to false declarations.
Delivery Time Explanation: Delivery times for overseas warehouse shipments are subject to the information published on the Amazon platform. Sea freight delivery times vary depending on the shipping route and customs clearance process. An estimated delivery time will be provided after order confirmation, but the actual delivery time will depend on the actual shipping situation.
Responsibility Allocation:  Using FOB (Free On Board) trade terms, the seller is responsible for export customs clearance and related costs and risks before loading the goods onto the ship; the risk transfers after the goods are loaded. Import customs clearance and related taxes and fees are borne by the buyer according to the regulations of the destination country (unless otherwise agreed).
Shipping Guarantee: Sea freight goods are professionally packaged and reinforced to meet the demands of long-distance transportation.  Shipping insurance options are also available upon customer request to ensure the safety of the goods during transit.

IV. Other Notes
For matters not covered in this statement, the Incoterms and relevant laws and regulations of the destination country regarding cross-border transportation shall apply.
If customers have specific questions about shipping methods or delivery times, please contact customer service before placing an order. We will provide detailed shipping plan information.

IF YOUR ORDER ARRIVES DAMAGE

Take photos of the packaging and items IMMEDIATELY.
Email us at inxyz818@outlook.com and we’ll take care of it.

IF YOUR ORDER SEEMS LOST

Contact us if tracking shows no updates or indicates an issue — we’ll assist with the carrier.